Whether it’s sourcing a high-end bottle of wine at the last minute, supplying an ultra-exotic bird in a custom cage to welcome guests on board, or securing a last-minute passport on Christmas Eve in time to set sail, yacht owners call upon concierges to satisfy their every whim and desire while afloat.
Functioning like their counterparts at five-star hotels, yacht concierge companies fulfill seemingly impossible requests, often at far-flung locales, for their clientele.
The concierges, whether independent or units of yacht management companies, offer retainer-based or a-la-carte services.
“It’s all about offering an impeccable level of service whilst fulfilling their every need,” says Daisy Eloise Margaret Green, director of Anchor Concierge and Super Yacht Services, which is based in Antigua. “Our motto is ‘The answer is yes,’ now what is your question?”
She didn’t hesitate when a client asked her to put on a production of Pirates of the Caribbean at an old fort. “We took care of everything—the actors, the costumes, and we even got a real cannon,” she says. Super Yacht Services Falmouth UK, which operates out of the Falmouth Harbour U.K., provides every service from arrival and dockage help to gourmet provisions and sail repairs.
Owner Anne Carson, a former yacht chef, and her husband, captain Steve Carson, field requests from owners and captains of superyachts who are passing through England’s southwestern coastal town of Cornwall.